Privacy Policy
The Recovery Room (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
When you use our website or services, we may collect the following personal data:
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Name, email address, phone number, and contact details
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Payment details (processed securely by our payment provider – we do not store card details)
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Health and wellbeing information provided in waivers or intake forms
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Technical information such as IP address, browser type, and cookies
2. How We Use Your Information
We may use your data for the following purposes:
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To provide and manage bookings, treatments, and services
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To process payments securely
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To send appointment reminders, updates, or marketing communications (where you have consented)
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To comply with insurance and legal requirements
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To improve our website and services through analytics
3. Data Sharing
We do not sell or share your personal data with third parties. However, we may disclose information if required by law or regulation.
4. Data Retention
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Payment details are processed securely and not stored by us.
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Client details and waivers are retained as required for insurance and legal purposes.
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Marketing data will be retained until you opt out or request deletion.
5. Data Security
We take appropriate technical and organisational measures to safeguard your personal data against loss, misuse, or unauthorised access.
6. Your Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Withdraw consent for marketing communications
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Restrict or object to the processing of your data
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Data portability
To exercise these rights, please contact us using the details below.
7. Cookies
Our website may use cookies to enhance user experience and collect analytics. You can adjust your browser settings to decline cookies if you prefer.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
The Recovery Room
Email: info@recoveryroomuk.co.uk
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
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Terms and Conditions
Contrast Therapy Waiver & Terms of Use of The Recovery Room – IMPORTANT – PLEASE READ CAREFULLY. THIS IS A LEGALLY BINDING DOCUMENT. By signing below, you acknowledge that you have read, understood, and agree to the terms of this Waiver & Terms of Use.
1. Facility Overview The Recovery Room provides access to infrared sauna and cold plunge pool facilities for contrast therapy. The facility is primarily unstaffed, and you are responsible for your own safety and conduct during use.
2. Eligibility - You must be at least 18 years old to use our facilities. - By signing this waiver, you confirm you meet this requirement.
3. Health & Safety - You must consult with a qualified healthcare professional before using infrared sauna or cold plunge therapy. - Do not use our facilities if you are: - Under the influence of alcohol, drugs, or impairing medication. - Experiencing illness, fever, dizziness, or other health symptoms. - Pregnant or may be pregnant (see Pregnancy Warning below). - You are responsible for knowing your own physical limits. - Hydrate adequately before, during, and after your session.
4. Pregnancy Warning Use of the infrared sauna and cold plunge pool is NOT recommended for individuals who are pregnant or may be pregnant. - Heat exposure can increase core body temperature, which may pose risks to fetal development. - Cold immersion can cause rapid blood pressure changes and other physiological effects that may be unsafe during pregnancy. - If you are pregnant, you must not use the sauna or plunge pool unless you have written medical clearance from a qualified healthcare professional. The Recovery Room accepts no liability for any adverse effects experienced during pregnancy.
5. Terms of Use - Limit sauna sessions to 30–45 minutes. - Limit cold plunge use to 1–3 minutes for beginners. Exit immediately if you feel faint, dizzy, or unwell. - No food, alcohol, glass containers, or disruptive behaviour. Towels must be used when sitting in the sauna. - Access is for registered members or booked guests only. Do not share entry codes/cards.
6. Emergency Procedures - Fire Alarm: Leave the building immediately via the nearest exit. Do not re-enter until cleared by emergency services. - Power Outage: Exit equipment immediately, move to a safe lit area, and await instructions. - Medical Emergency: Call 999. Provide the posted facility address. Alert any staff within the building.
7. Acknowledgement of Risks I understand that contrast therapy can cause physical reactions including but not limited to: - Fainting or dizziness - Burns or heat stress - Cold shock response or hypothermia - Slips, trips, or falls- Cardiac events I voluntarily assume all such risks, whether foreseen or unforeseen.
8. Release of Liability I hereby release and discharge The Recovery Room, its owners, employees, contractors, and agents from all liability, claims, or demands for injuries, damages, or losses I may suffer, whether caused by negligence or otherwise, arising from my use of the facilities.
9. Indemnity I agree to indemnify and hold harmless The Recovery Room from any claims, costs, or damages arising from my actions, conduct, or use of the facility.
10. I understand that there may be times using the facility when I may be the only individual present within the premises and take full responsibility for my own safety.
11. Surveillance Notice I understand the facility is under video surveillance for security and safety purposes.